Privacy Policy

Last Updated: February 2, 2026

1. General Information

This Privacy Policy describes how we collect, use, store, share and protect personal information when you visit our website, use our mobile applications, purchase products or services, contact our support team or interact with us in any other way.

We take your privacy seriously and are committed to processing your personal data lawfully, fairly and transparently in accordance with applicable data protection laws including (where applicable) the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and other relevant regulations.

By using our services you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

2.1 Data You Provide Voluntarily

We collect information you directly give us in the following situations:

First name, last name, username or nickname
Email address
Phone number
Mailing / billing / shipping address
Date of birth or age range
Payment information (card number, expiry date, CVV – processed securely by third-party payment providers)
Messages, comments, reviews, support tickets, uploaded files
Preferences and settings you choose in your account
Any other information you decide to provide when communicating with us

2.2 Automatically Collected Data

When you interact with our website or applications we automatically collect certain technical information:

IP address
Browser type and version
Operating system and platform
Device type, model and unique identifiers
Approximate geographic location (derived from IP)
Referring website or app
Pages visited, time spent, scroll depth
Clickstream and interaction data
Cookies, web beacons, pixels and similar tracking technologies

3. Purposes of Processing

We use your personal information for the following main purposes:

To create, maintain and secure your user account
To process orders, payments, deliveries and issue invoices
To provide customer support and respond to your inquiries
To send important service messages and transactional emails
To send marketing communications (only with your consent where required by law)
To personalize content, recommendations and user experience
To detect fraud, abuse, security incidents and technical issues
To improve our website, products, services and overall performance
To conduct internal analytics, research and product development
To comply with legal obligations, respond to lawful requests and protect our rights

4. Sharing Personal Data

We do not sell your personal information. We share data only in limited situations:

With service providers (cloud hosting, payment processors, email delivery, analytics, fraud detection, shipping companies)
With business partners when you explicitly request integration or joint features
To comply with law, regulation, court order or government request
In connection with merger, acquisition, reorganization or sale of assets
To protect the rights, property, safety of the company, users or public

5. Your Data Protection Rights

Depending on your location you may have the following rights:

Right to access – know what data we hold about you
Right to rectification – correct inaccurate or incomplete data
Right to erasure – delete your data (subject to legal exceptions)
Right to restrict processing
Right to data portability – receive your data in structured format
Right to object to processing (especially direct marketing)
Right to withdraw consent at any time (when processing is consent-based)
Right to lodge a complaint with a supervisory authority

To exercise any of these rights please contact us using the information in section 11.

6. Data Retention Period

We keep your personal data only for as long as necessary to fulfill the purposes described in this policy or to meet legal, accounting or reporting obligations.

After the retention period ends, we securely delete or anonymize the data unless you request otherwise or law requires longer storage.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including countries that may not offer the same level of data protection.

We use appropriate safeguards (such as Standard Contractual Clauses) to protect your data during international transfers where required by law.

8. Security Measures

We implement reasonable technical and organizational security measures to protect your data against unauthorized access, loss, misuse, alteration or destruction.

Despite our efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 16 years of age (or the minimum age established by applicable law). We do not knowingly collect personal data from children.

If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Significant changes will be communicated through noticeable notice on the website or via email (where appropriate).

We recommend reviewing this page periodically.